LEGAL

Privacy Policy

Last updated: November 3, 2026

This policy explains what personal information Content Creator Lab collects, why we collect it, who we share it with, and the choices you have. We handle your information in line with the Data Privacy Act of 2012 (Republic Act No. 10173).

THE SHORT VERSION

We collect what we need to run your membership: your name, email, plan and payment status, and what you post in the community.
We use it to give you access, process payments, coach you, and email you about your membership. Marketing emails are optional.
We don't sell your personal information.
You can ask to see, correct, or delete your information anytime.

This summary is for convenience. The full policy below is what applies.

1. Who we are

Content Creator Lab (“CCL,” “we,” “us”) is an online membership and coaching program for content creators, based in the Philippines. We are the personal information controller for the information described in this policy.

This policy covers contentcreatorlab.cc, the CCL community at app.contentcreatorlab.cc, our live calls, CCL Bot, our free tools, and our emails. Using them is also governed by our Terms of Service.

2. Information we collect

Information you give us

Account details: your name, email address, and anything you add to your profile.
Billing details: your plan, payment history, and billing status. Card and e-wallet details are handled by our payment providers. We never see or store your full card number.
Community activity: your introduction, your “why,” posts, comments, wins, questions, and messages in the community.
Creator details you choose to share: your niche, social media handles, follower counts, earnings, and content, including anything you send us for coaching or a CCL Guarantee request.
Live calls: your name, voice, image, and anything you say or show on screen when a call is recorded.
Messages: what you send us by email or chat, and what you type into CCL Bot.
Free resources: your name and email when you sign up for a free guide, content plan, or event.

Information collected automatically

Device and usage data: your IP address, browser and device type, the pages you visit, and when you sign in.
Cookies and similar technologies: see section 6.

Information that stays on your device

When you use the RVS Revision Tool on our site, the video you open and the notes you write stay in your browser. We don't upload or receive them. If you connect a folder, the tool saves your notes to that folder on your own computer.

3. How we use your information

Create and run your account, including sending one-time login codes.
Process payments and renewals, retry failed payments, and keep billing records.
Deliver the program: lessons, live calls, coaching feedback, CCL Bot, and community features.
Send emails about your membership, like welcome, renewal, failed payment, and membership-ended notices.
Send marketing emails about new programs, events, and free resources. You can unsubscribe anytime.
Review CCL Guarantee requests.
Improve our lessons, tools, and site.
Keep the community safe, enforce our Terms of Service, and prevent fraud.
Meet our legal, tax, and accounting obligations.

We process your information because it's needed to provide the membership you signed up for, because you've given consent (for example, to marketing emails), because the law requires it, or because we have a legitimate interest in running and protecting CCL that doesn't override your rights.

4. Who we share it with

We don't sell or rent your personal information. We share it only with:

Service providers that help us run CCL, such as our website and community platform, payment processors, email delivery, video and call tools, and the AI provider that powers CCL Bot. They may use your information only to provide their services to us.
Our coaches and team, who need it to support you.
Other members, who can see what you post in the community and what you share on live calls.
Authorities, when the law requires it, or to protect the rights, safety, or property of CCL, our members, or others.
A buyer or successor, if CCL is merged, sold, or reorganized. We'll let you know if that happens.

Some of our service providers store data outside the Philippines. When they do, we take reasonable steps to make sure your information stays protected to the standard in this policy.

5. How long we keep it

Account and community information: while your membership is active, and for a reasonable period after it ends so your progress is still there if you come back. You can ask us to delete it sooner.
Payment and tax records: as long as Philippine tax and accounting laws require.
Live call recordings: as long as they're part of the course library.
Marketing contacts: until you unsubscribe.

6. Cookies and similar technologies

We use cookies and browser storage to keep you signed in, remember your settings, and keep the site secure. We may also use analytics and advertising tools, such as Google Analytics or the Meta Pixel, to understand how people find and use our site and to measure our ads.

Some pages load content such as fonts or videos from third-party services, which receive your IP address when that content loads. You can block or delete cookies in your browser settings, though some features, like staying signed in, may stop working.

7. How we protect your information

We use encrypted connections (HTTPS) across our site and checkout, passwordless sign-in with one-time codes, and limited access for our team. No system is perfectly secure, so if a breach ever puts your personal information at risk, we'll notify you and the National Privacy Commission as the law requires.

8. Your rights

Under the Data Privacy Act, you have the right to:

be informed about how we process your personal information;
access the personal information we hold about you;
correct information that's inaccurate or incomplete;
object to processing, including marketing, and withdraw consent you've given;
have your information erased or blocked;
receive a copy of your information in a portable format;
be compensated for damages caused by inaccurate, unlawfully obtained, or unauthorized use of your personal information; and
file a complaint with the National Privacy Commission.

To use any of these rights, email us (see section 12). We may ask you to confirm your identity first. Deleting your information ends your access to the community.

9. Children

CCL is for people 18 and older. Members under 18 need a parent's or guardian's permission. We don't knowingly collect personal information from anyone under 18 without that permission. If you think a child has given us information without it, contact us and we'll delete it.

10. Other websites and services

Our site and lessons link to other services, such as TikTok, Meta, YouTube, and Claude. Their own privacy policies apply when you use them.

11. Changes to this policy

We'll update this page when our practices change and update the “last updated” date at the top. For significant changes, we'll also email active members.

12. Contact us

For privacy questions or requests, email us at [email protected] with “Privacy” in the subject line. Our Data Protection Officer handles these requests.

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